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Scientific paper - Review paper
Model for port service quality and intermodality assessment applying fuzzy logic
Pomorstvo, 36 (2022), 2; 214-222. https://doi.org/10.31217/p.36.2.5
Bortas, Ivan; Kolanović, Ines; Vilke, Siniša

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Bortas, I., Kolanović, I. & Vilke, S. (2022). Model for port service quality and intermodality assessment applying fuzzy logic. Pomorstvo, 36. (2), 214-222. doi: 10.31217/p.36.2.5

Bortas, Ivan, et al. "Model for port service quality and intermodality assessment applying fuzzy logic." Pomorstvo, vol. 36, no. 2, 2022, pp. 214-222. https://doi.org/10.31217/p.36.2.5

Bortas, Ivan, Ines Kolanović and Siniša Vilke. "Model for port service quality and intermodality assessment applying fuzzy logic." Pomorstvo 36, no. 2 (2022): 214-222. https://doi.org/10.31217/p.36.2.5

Bortas, I., Kolanović, I. and Vilke, S. (2022) 'Model for port service quality and intermodality assessment applying fuzzy logic', Pomorstvo, 36(2), pp. 214-222. doi: 10.31217/p.36.2.5

Bortas I, Kolanović I, Vilke S. Model for port service quality and intermodality assessment applying fuzzy logic. Pomorstvo [Internet]. 2022 [cited 2024 June 16];36(2):214-222. doi: 10.31217/p.36.2.5

I. Bortas, I. Kolanović and S. Vilke, "Model for port service quality and intermodality assessment applying fuzzy logic", Pomorstvo, vol. 36, no. 2, pp. 214-222, 2022. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:187:309877. [Accessed: 16 June 2024]

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Metadata
Title (english)Model for port service quality and intermodality assessment applying fuzzy logic
AuthorIvan Bortas
AuthorInes Kolanović
AuthorSiniša Vilke
Author's institutionUniversity of Rijeka
Faculty of Maritime Studies, Rijeka
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract (english)
Port terminals, as the starting and ending points of the technological process in the transport of goods, are also logistic centers for the provision of services of loading/unloading and storage of goods. Improving the process of transporting goods and achieving competitiveness is not possible without quality port service and customer satisfaction with the service provided, and reduction of traffic congestion and environmental pollution within the guards in which the ports are positioned. This scientific research aimed to analyze, using scientific methodology, the factors influencing the assessment of port service quality and intermodality in the Port of Rijeka and to develop a model for port service quality assessment by implementing fuzzy logic. The model was tested by simulation based on the evaluation of the criteria of influential parameters with inaccurate and indeterminate input data. The test results provide an assessment of the quality provided by port service and intermodality. The results of the research will be used to improve the transport service planning process to achieve greater competitiveness for the port.
Keywords (english)
Languageenglish
Publication typeScientific paper - Review paper
Publication statusPublished
Peer reviewPeer review
Publication versionPublished version
Journal titlePomorstvo
Numberingvol. 36, no. 2, pp. 214-222
p-ISSN1332-0718
e-ISSN1846-8438
DOIhttps://doi.org/10.31217/p.36.2.5
URN:NBNurn:nbn:hr:187:309877
Publication2022
Document URLhttps://hrcak.srce.hr/287501
Type of resourceText
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-01-03 12:34:54