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doctoral thesis
Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala
2024. urn:nbn:hr:187:799650
Šamija, Suzana
University of Rijeka
Faculty of Maritime Studies, Rijeka

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Šamija, S. (2024). Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala (Doctoral thesis). Rijeka: University of Rijeka, Faculty of Maritime Studies, Rijeka. Retrieved from https://urn.nsk.hr/urn:nbn:hr:187:799650

Šamija, Suzana. "Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala." Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, 2024. https://urn.nsk.hr/urn:nbn:hr:187:799650

Šamija, Suzana. "Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala." Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, 2024. https://urn.nsk.hr/urn:nbn:hr:187:799650

Šamija, S. (2024). 'Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala', Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, accessed 08 May 2024, https://urn.nsk.hr/urn:nbn:hr:187:799650

Šamija S. Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala [Doctoral thesis]. Rijeka: University of Rijeka, Faculty of Maritime Studies, Rijeka; 2024 [cited 2024 May 08] Available at: https://urn.nsk.hr/urn:nbn:hr:187:799650

S. Šamija, "Model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala", Doctoral thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, Rijeka, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:187:799650

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Metadata
TitleModel vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala
Title (english)Evaluation model of the service quality on the transport route in the function of determining the network of transport terminals
AuthorSuzana Šamija
MentorInes Kolanović (mentor)
MentorMaja Krčum (komentor)
Committee memberTanja Poletan Jugović (predsjednik povjerenstva)
Committee memberElen Twrdy (član povjerenstva)
Committee memberJasminka Bonato (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Maritime Studies, Rijeka
Rijeka
Defense date and country2024-02-16, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Universal decimal classification
(UDC)		656 - Transport and postal services. Traffic organization and control
Abstract
Promet je jedan od najvažnijih segmenata gospodarskog razvoja. Ekonomski produkt prometa jest prometna usluga koja je uslužnog karaktera, usmjerena prema svojim korisnicima u cilju zadovoljenja njihovih potreba i zahtjeva. Prometna usluga odvija se na prometnim pravcima, lučkim i kopnenim terminalima u okviru transportnog lanca prijevoza tereta. S obzirom na to da prometna usluga egzistira na dinamičnom i varijabilnom tržištu ponude i potražnje, prometna poduzeća teže postizanju optimalne razine kvalitete svojih usluga na prometnim pravcima kako bi ostvarila konkurentnost. Slijedom navedenog, temeljni cilj doktorskog rada jest definirati model vrednovanja kvalitete usluge na prometnom pravcu u funkciji utvrđivanja mreže prometnih terminala. Temelj za postavljanje modela definiranje je parametara s aspekta očekivanja korisnika, koji u najboljoj mjeri opisuju kvalitetu prometne usluge te njihova implementacija u model primjenom neizrazite logike i faktorske analize metodom glavnih komponenata. Tako definirani matematički model vrednovanja kvalitete usluge na prometnom pravcu primijenjen je u svrhu utvrđivanja mreže prometnih terminala s aspekta optimalne kvalitete prometne usluge, a u skladu sa zahtjevima korisnika prometne usluge.
Abstract (english)
The traffic is one of the most important segment of economic development. The economic product of traffic is a transport service that is of a service nature, directed towards its users and customers in order to satisfy their needs and requirements. Transport service takes place on transport routes, port and land terminals within the transport chain of cargo transport. Considering that transport service exists on a dynamic and variable market of supply and demand, transport companies strive to achieve the optimal level of quality of their services on transport routes in order to achieve competitiveness. Following the above, in accordance with the scientific hypothesis, the aim of the doctoral dissertation is to define a model for evaluating the service quality on a transport route in the function of determining the network of transport terminals. The basis for setting up the model is the definition of parameters from the aspect of user expectations, which best describe the quality of the transport service, and their implementation in the model using fuzzy logic and factor analysis of the method of principal components. The defined mathematical model for evaluation the service quality on transport route is applied for purpose of determining the network of transport terminals from the aspect of optimal transport service quality, in accordance with the requirements of their users.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:187:799650
Promotion2024
Study programmeTitle: Postgraduate (doctoral) university study programme - Maritime Studies
Study programme type: university
Study level: postgraduate
Academic / professional title: doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport (doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport)
Type of resourceText
ExtentV, 147 listova, <5> priloga 44 listova : ilustr. u bojama, graf. prikazi ; 30 cm
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-04-26 08:52:11