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Scientific paper - Preliminary note / Short communication
Supply Chain Service Quality Improvement by E-marketplace Automation
Promet - Traffic&Transportation, 31 (2019), 2; 185-194. https://doi.org/10.7307/ptt.v31i2.3042
Poletan Jugović, Tanja; Gumzej, Roman; Čišić, Dragan

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Poletan Jugović, T., Gumzej, R. & Čišić, D. (2019). Supply Chain Service Quality Improvement by E-marketplace Automation. Promet - Traffic&Transportation, 31. (2), 185-194. doi: 10.7307/ptt.v31i2.3042

Poletan Jugović, Tanja, et al. "Supply Chain Service Quality Improvement by E-marketplace Automation." Promet - Traffic&Transportation, vol. 31, no. 2, 2019, pp. 185-194. https://doi.org/10.7307/ptt.v31i2.3042

Poletan Jugović, Tanja, Roman Gumzej and Dragan Čišić. "Supply Chain Service Quality Improvement by E-marketplace Automation." Promet - Traffic&Transportation 31, no. 2 (2019): 185-194. https://doi.org/10.7307/ptt.v31i2.3042

Poletan Jugović, T., Gumzej, R. and Čišić, D. (2019) 'Supply Chain Service Quality Improvement by E-marketplace Automation', Promet - Traffic&Transportation, 31(2), pp. 185-194. doi: 10.7307/ptt.v31i2.3042

Poletan Jugović T, Gumzej R, Čišić D. Supply Chain Service Quality Improvement by E-marketplace Automation. Promet - Traffic&Transportation [Internet]. 2019 [cited 2024 April 10];31(2):185-194. doi: 10.7307/ptt.v31i2.3042

T. Poletan Jugović, R. Gumzej and D. Čišić, "Supply Chain Service Quality Improvement by E-marketplace Automation", Promet - Traffic&Transportation, vol. 31, no. 2, pp. 185-194, 2019. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:187:864089. [Accessed: 10 April 2024]

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Metadata
Title (english)Supply Chain Service Quality Improvement by E-marketplace Automation
Title (croatian)Poboljšanje kvalitete dobavnog lanca automatizacijom elektroničkog tržišta
AuthorTanja Poletan Jugović
AuthorRoman Gumzej
AuthorDragan Čišić
Author's institutionUniversity of Rijeka
Faculty of Maritime Studies, Rijeka
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract (english)
<p>E-marketplaces have become an essential part of e-commerce. In our research, a decentralized agent-based e-marketplace platform was devised. Although there are significant agent-based supply chain models in the literature, measuring quality performance using agents is still a subject of investigation. In order to improve overall supply chain service quality by allowing companies' agents to evaluate the service quality of their partners through the history of their transactions, this article proposes a service quality agent model. The model is designed using MCDM tools to suit different approaches to supply chain management. Consequently, since more informed procurement decisions are taking place continuously and autonomously at each node of a supply chain, supply chain service quality is being improved along the whole supply chain. At the end, the service quality valuation model of the supply chain is empirically evaluated.</p>
Abstract (croatian)
<p>E-tržišta su postala bitni dio e-trgovine. U istraživanju razvijena je decentralizirana platforma za e-tržište temeljena na agentima. Cilj istraživanja je poboljšati kvalitetu usluge opskrbnog lanca dopuštajući agentima i tvrtkama da procjenjuju kvalitetu usluga svojih partnera kroz povijest transakcija. Slijedom toga,zbog činjenice da se u svakom čvoru opskrbnog lanca kontinuirano i autonomnoodlučuje o nabavi, poboljšava se kvaliteta usluga u cijelom lancu opskrbe. U članku empirijski se procjenjuje model procjene kvalitete usluga opskrbnog lanca.</p>
Languageenglish
Languagecroatian
Publication typeScientific paper - Preliminary note / Short communication
Publication statusPublished
Peer reviewPeer review
Publication versionPublished version
Journal titlePromet - Traffic&Transportation
Numberingvol. 31, no. 2, pp. 185-194
p-ISSN0353-5320
e-ISSN1848-4069
DOIhttps://doi.org/10.7307/ptt.v31i2.3042
URN:NBNurn:nbn:hr:187:864089
Publication2019
Document URLhttps://hrcak.srce.hr/219443
Type of resourceText
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2022-03-30 15:20:57