Nurwahyudi, N. i Rimawan, E. (2021). Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods. Pomorstvo, 35. (1), 109-117. doi: 10.31217/p.35.1.12
Nurwahyudi, Nurwahyudi i Erry Rimawan. "Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods." Pomorstvo, vol. 35, br. 1, 2021, str. 109-117. https://doi.org/10.31217/p.35.1.12
Nurwahyudi, Nurwahyudi i Erry Rimawan. "Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods." Pomorstvo 35, br. 1 (2021): 109-117. https://doi.org/10.31217/p.35.1.12
Nurwahyudi, N. i Rimawan, E. (2021) 'Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods', Pomorstvo, 35(1), str. 109-117. doi: 10.31217/p.35.1.12
Nurwahyudi N, Rimawan E. Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods. Pomorstvo [Internet]. 06.2021. [pristupljeno 13.02.2025.];35(1):109-117. doi: 10.31217/p.35.1.12
N. Nurwahyudi i E. Rimawan, "Analysis of customer satisfaction in freight forwarder industry using Servqual, IPA and FMEA methods", Pomorstvo, vol. 35, br. 1, str. 109-117, Lipanj 2021. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:187:848002. [Citirano: 13.02.2025.]