| Sažetak | Zračni promet kao jedna od grana prometa zadnjih godina bilježi veliki porast u odnosu na druge vrste prometa. U pružanju kvalitetnih, sigurnih i brzih usluga najvažniju ulogu imaju zračne luke u kojima se odvija proces prihvata i otpreme putnika, prtljage, tereta i pošte. Sve usluge koje se pružaju u zračnim lukama izuzetno su brze i bitne u vremenu, zbog toga infrastruktura i kapaciteti zračne luke imaju veliku ulogu u procesima tehnologije prihvata i otpreme. Temelj kvalitetnog procesa prihvata i otpreme putnika i prtljage obuhvaća registraciju putnika, provjeru dokumentacije, zaštitne preglede, ukrcaj putnika i prtljage, obavješćivanje posade, zatvaranje leta, aktivnosti pri dolasku ili odlasku zrakoplova. Zračna luka Zadar od svog otvaranja do danas bilježi stalan porast prometa i pruža svim putnicima vrhunsku uslugu i sigurnost. U cilju što boljeg, sigurnijeg i bržeg funkcioniranja Zračne luke Zadar javlja se i potreba za proširenjem postojećih kapaciteta kako bi se pravodobno i sigurno moglo što većem broju putnika pružiti kvalitetna i sigurna usluga. Analizom povijesnog razvoja Zračne luke Zadar od njezine izgradnje, potpune devastacije u Domovinskom ratu, obnove nakon razaranja pa do respektabilne zračne luke danas, obraditi će se svi aspekti koji pokazuju kako je potrebno planski i učinkovito donositi rješenja i ostvarivati buduće projekte za proširenje postojećih kapaciteta i na taj način osigurati kvalitetu usluga svim korisnicima zračne luke. |
| Sažetak (engleski) | Air traffic is one type of transportation that in the last few years marks huge growth in relation on other types of transportation. In giving the quality, safe and fast service , the most important role is on airports, in which services like reception and dispatch of passengers, luggage, cargo and mail is taking places. All services given in airport are quick and essential in time, because of that infrastructure and capacity of airports have great role in process of reception and dispatch. Foundation of quality process of reception and dispatch of passengers and luggage, includes registration of passengers, document verification, security check, embarkment of passengers, loading of luggage, informing the crew, closing the flight, and activity's on planes arrival and departure. Zadar airport from its beginnings till this day marks constant increase of traffic, and provides all its passengers excellent service and safety. In order to function better, safer and faster, Zadar airport needs to expand existing capacities, in order to be able to provide quality and safe service to as many passengers as possible in timely and safe manner. Analyzing the historical development of Zadar airport from its construction, complete devastation in Croatian war of independence, renovation after destruction, all the way to respectable airport it is today, all aspects will be processed that's show how it is necessary to plan and effectively bring solutions and implement future projects to expand existing capacities, and thus ensure the quality of services for all airports users. |
