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Scientific paper - Review paper
Improving the seaport service quality by implementing digital technologies
Pomorstvo, 34 (2020), 1; 93-101. https://doi.org/10.31217/p.34.1.11
Agatić, Adrijana; Kolanović, Ines

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Agatić, A. & Kolanović, I. (2020). Improving the seaport service quality by implementing digital technologies. Pomorstvo, 34. (1), 93-101. doi: 10.31217/p.34.1.11

Agatić, Adrijana and Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo, vol. 34, no. 1, 2020, pp. 93-101. https://doi.org/10.31217/p.34.1.11

Agatić, Adrijana and Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo 34, no. 1 (2020): 93-101. https://doi.org/10.31217/p.34.1.11

Agatić, A. and Kolanović, I. (2020) 'Improving the seaport service quality by implementing digital technologies', Pomorstvo, 34(1), pp. 93-101. doi: 10.31217/p.34.1.11

Agatić A, Kolanović I. Improving the seaport service quality by implementing digital technologies. Pomorstvo [Internet]. 2020 June [cited 2024 July 28];34(1):93-101. doi: 10.31217/p.34.1.11

A. Agatić and I. Kolanović, "Improving the seaport service quality by implementing digital technologies", Pomorstvo, vol. 34, no. 1, pp. 93-101, June 2020. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:187:723443. [Accessed: 28 July 2024]

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Metadata
Title (english)Improving the seaport service quality by implementing digital technologies
AuthorAdrijana Agatić
AuthorInes Kolanović
Author's institutionUniversity of Rijeka
Faculty of Maritime Studies, Rijeka
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract (english)
The process of digitalization i.e. implementation of digital technologies is widely present in the seaports. Digitalization encourages seaports to adjust and implement digital technologies in providing their services, while constantly striving to stay efficient, profitable and competitive. The implementation of digital technologies results in altered perspective of seaport service quality. Since seaport service quality is not prescribed and strictly defined, the importance of digitalization should be taken into consideration, which includes redefining the seaport service quality factors. Worlds’ leading seaports, especially leading European seaports, recognized the possibilities of digital technologies in providing quality seaport services and are investing in their implementation. In this paper, seaport service quality is analysed in the context of digitalization i.e. the implementation of digital technologies. The purpose of this paper is to define the quality factors and opportunities for improving seaport service quality based on the analysis of digital technologies implemented in seaports.
Keywords (english)
Languageenglish
Publication typeScientific paper - Review paper
Publication statusPublished
Peer reviewPeer review
Publication versionPublished version
Journal titlePomorstvo
Numberingvol. 34, no. 1, pp. 93-101
p-ISSN1332-0718
e-ISSN1846-8438
DOIhttps://doi.org/10.31217/p.34.1.11
URN:NBNurn:nbn:hr:187:723443
Publication2020-06
Document URLhttps://hrcak.srce.hr/238892
Type of resourceText
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2022-02-28 13:49:59