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Improving the seaport service quality by implementing digital technologies
Pomorstvo, 34 (2020), 1; 93-101. https://doi.org/10.31217/p.34.1.11
Agatić, Adrijana; Kolanović, Ines

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Agatić, A. i Kolanović, I. (2020). Improving the seaport service quality by implementing digital technologies. Pomorstvo, 34. (1), 93-101. doi: 10.31217/p.34.1.11

Agatić, Adrijana i Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo, vol. 34, br. 1, 2020, str. 93-101. https://doi.org/10.31217/p.34.1.11

Agatić, Adrijana i Ines Kolanović. "Improving the seaport service quality by implementing digital technologies." Pomorstvo 34, br. 1 (2020): 93-101. https://doi.org/10.31217/p.34.1.11

Agatić, A. i Kolanović, I. (2020) 'Improving the seaport service quality by implementing digital technologies', Pomorstvo, 34(1), str. 93-101. doi: 10.31217/p.34.1.11

Agatić A, Kolanović I. Improving the seaport service quality by implementing digital technologies. Pomorstvo [Internet]. 06.2020. [pristupljeno 19.02.2025.];34(1):93-101. doi: 10.31217/p.34.1.11

A. Agatić i I. Kolanović, "Improving the seaport service quality by implementing digital technologies", Pomorstvo, vol. 34, br. 1, str. 93-101, Lipanj 2020. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:187:723443. [Citirano: 19.02.2025.]

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Podaci o radu
Naslov (engleski)Improving the seaport service quality by implementing digital technologies
AutorAdrijana Agatić
AutorInes Kolanović
Autorova ustanovaSveučilište u Rijeci
Pomorski fakultet
Znanstveno / umjetničko
područje, polje i grana		TEHNIČKE ZNANOSTI
Tehnologija prometa i transport
Sažetak (engleski)
The process of digitalization i.e. implementation of digital technologies is widely present in the seaports. Digitalization encourages seaports to adjust and implement digital technologies in providing their services, while constantly striving to stay efficient, profitable and competitive. The implementation of digital technologies results in altered perspective of seaport service quality. Since seaport service quality is not prescribed and strictly defined, the importance of digitalization should be taken into consideration, which includes redefining the seaport service quality factors. Worlds’ leading seaports, especially leading European seaports, recognized the possibilities of digital technologies in providing quality seaport services and are investing in their implementation. In this paper, seaport service quality is analysed in the context of digitalization i.e. the implementation of digital technologies. The purpose of this paper is to define the quality factors and opportunities for improving seaport service quality based on the analysis of digital technologies implemented in seaports.
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Pregledni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov časopisaPomorstvo
Brojčani podacivol. 34, br. 1, str. 93-101
p-ISSN1332-0718
e-ISSN1846-8438
DOIhttps://doi.org/10.31217/p.34.1.11
URN:NBNurn:nbn:hr:187:723443
Datum objave publikacije2020-06
URL dokumentahttps://hrcak.srce.hr/238892
Vrsta resursaTekst
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2022-02-28 13:49:59